Customer Service ArticlesMore Than Articles

141: Apple Hits Grand Slam!
Those who know me know that I like my cell phones! It should not come as a shock to learn that I finally broke down and purchased the iphone. I resisted as long as I could (and longer than my family imagined), but in the end, the curiosity got the best of me. I have to say, it was a revealing experience. Many news reports detailed long lines and activation hassles; I experienced no such trouble....

142: Rising Popularity of Online Chat
Online chat is becoming the standard for communication in business and personal life alike....

143: Customer Service In An Instant Gratification Age
We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start....

144: Helpful Signs and Happy Customers
Positive, helpful signs welcome customers and lead them to buy. It's the little things that count and add up to success that make customers happy and keep them coming back. That first customer touch point, your signs, is vitally important....

145: The Price Wasn't Right!
Excellent customer service and respect for the customer are the same thing. To deliver excellent customer service, we must respect that our customers have choices and do everything humanly possible to keep them as customers....

146: How To Increase Online Sales With Live Customer Support
Discusses the benefits of live chat software and how to use it to increase online sales....

147: Four Ways to Guarantee Repeat Business
At the backbone of every successful business is the repeat customer. While it is great to get referrals, it is important to realize that a referral may result in an interested individual taking a look at a business or store, but by and large curiosity rarely translates into sales......

148: Improving Customer Service Relationship
Any time that you enter a restaurant and are greeter by the hostess, when you are bombarded in a department store by an employee who ask if they can help you or the cashier at the grocery store, you are experiencing a tiny bit of customer service....

149: E-Cards For Business Use
During every Holiday Season or festival season, you can use ecards to convey the holiday message. After some weeks, remember to mail an e-card to an old customer that says: Thinking of You....

150: Providing Quality Customer Service
The way you treat your customers will determine if your business is successful or not. If you ship orders late, cannot answer questions about your product, are rude or condescending or you can not update your website regularly,...