Customer Service ArticlesMore Than Articles

171: Enhancing VOC Data Collection To Jump Start Six Sigma Projects
Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC)....

172: Enhance Customer Service with Call Center Outsourcing
There are also plenty of skilled workers in developing countries with limited employment options....

173: Refunds and Warranty Claims for Internet Businesses
It is all very well, just fantastic in fact, to have a steadily growing sales portfolio, achieved through your website. How are you travelling in the way you deal with returns? Are you achieving the balance between a robust and sustainable system, and a nightmare for your customers that will see them abandoning you in droves?...

174: Customer Value Propositions In Business Markets
'Customer value proposition' has become one of the most widely used terms in business markets in recent years. Yet our management-practice research reveals that there is no agreement as to what constitutes a customer value proposition - or what makes one persuasive....

175: 5 Quick And Easy Steps For Dealing With Nasty Customers
How To Deal With Nasty Customers And Not Stoop To Their Level...

176: How To Build 100 Plus Positive Ebay Feedback In Only 24 Hours
I will show you the quickest and most efficient way to build up your ebay feedback. This works, because that is exactly the way I built up my feedback....

177: Customer-Supplier Relationships For Lean Six Sigma
In their zeal to garner more business, many suppliers accept customer mistakes as part of the job and go about dealing with them in their own way, which results in additional costs to both. Lean Six Sigma can be used to help to alleviate this problem....

178: Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Servi
No great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities....

179: Do You Have A Customer Appreciation Plan?
If you haven't gone out of your way to tell your customer how much you appreciate them, what makes you think they will go out of their way to tell you, and others, how much they appreciate you?...

180: How To Deal With A Difficult Customer
Providing good customer service to a difficult customer or client can feel like walking a diplomatic tightrope. But if you handle a customer's complaint the right way, you can turn the situation around and even turn that person into a loyal customer. Here are some tips to help you when faced with a difficult customer....