Customer Service ArticlesMore Than Articles

231: Complaining Customers and Your Lawn Care Business.
As a lawn care business owner, you want to do your best to keep customers happy. While we can't always do that, what we can do is determine which types of customers to worry about and when to politely move on....

232: Not Your Mother's Retail
A unique look at the generic world of scripted retail sales....

233: Five Steps to a Successful CRM Implementation
Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today's business manager....

234: Avoiding CRM Failure
Customer relationship management (CRM) has consistently been perceived as a high-risk, high-reward application area within e-business....

235: CRM On-Demand Is In Demand
Over the past year, there has been another dramatic shift in the CRM Marketplace. On-Demand CRM solutions have gained significant market share in the SMB and Enterprise space led by Salesforce.com....

236: Finding New Customers Is Not Always Easy
So what is new customers really all about? The following article includes some fascinating knowledge around new customers--info you can use, not just the old stuff they used to tell you....

237: Are You a Commodity or Experience Retailer?
The world is dividing into two and customer service providers need to know which camp they belong to. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and which of the above two concept you adopt....

238: Good Customer Service - Would You Like Fries with That?
Tips on practicing good customer service....

239: Top 10 Telephone Skills
Help your employees build great telephone skills using these Top 10 tips....

240: Are You Resentful of Your Clients?
Are there times that your stomach churns when you hear a clients voice? Do you have many "clients from hell"? If so, you may have Client Resentment Disease....