Customer Service ArticlesMore Than Articles

31: Introduction to Call Center Services
Technology is what makes the world go round today. It is the factor for the exponential growth of markets, industries, companies, and products. Technology is what eases the lives of people, and, ironically, it is also what causes us considerable pain....

32: Telephone Customer Service Training
The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability....

33: Call Center Best Practices In Your Hands Now
It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization....

34: Improve Your Customer Service And Retain The Customers You Have
Lousy customer service is rampant in all industries. Every business owner, manager and professional needs to step back from their daily forest and take a hard look at their own level or customer service....

35: Do You Use Customer Satisfaction Surveys?
In a survey of over 2000 senior human resource executives (Novations Group), 2 out of 3 organizations are experiencing growing demand for customer service training. Do you survey your customers?...

36: We, The People, Make A Difference
As I've often said, what distinguishes one company from another in today's competitive marketplace is its relationship with the customer--in other words, customer service....

37: Increase Customer Loyalty By Giving Away Freebies
Small businesses struggle with ways to increase customer loyalty and earn the repeat business from local clients. Here are some tips......

38: Brainstorm Ideas That Will Set Your Business Apart From The Crowd
Business and the world are moving at warp speed. That means that every business must be able to meet the changing needs and want of customers quickly. Learn how....

39: Convincing Customers To Come Back Often
Learn how to convince your customers that your business is worth returning to and any good experience they had will have to be repeated....

40: How To Retain Customer Loyalty
Retention is tough enough with your employees, but it can be even tougher with your customers. Luring them in the door with special offers and ridiculously low prices might bring them in the first time, but continuing that trend can take a chunk out of your bottom line profits....