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	<title>Latest Customer Service Articles at More Than Articles</title>
    <link>http://www.morethanarticles.com</link>
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        <title>How to Understand Your Call Center?</title>
        <link>http://www.morethanarticles.com/business/customer-service/how-to-understand-your-call-center.html</link>
        <description>During the stage of globalization and the attached issues, there are new items come into use. One of them is the Call Center. The call center is considered the corner stone of nowadays business. Moder</description>
    </item>
    <item>
        <title>How To Get Involved With Calls Routing?</title>
        <link>http://www.morethanarticles.com/business/customer-service/how-to-get-involved-with-calls-routing.html</link>
        <description>Sometimes they call it skills-based call routing. Hence, the strict definition of this category is involved with a certain call assignment strategy, which can be used in many call centers to target th</description>
    </item>
    <item>
        <title>5 Customer Experience Management Myths</title>
        <link>http://www.morethanarticles.com/business/customer-service/5-customer-experience-management-myths.html</link>
        <description>As customer experience management (CEM) continues to gain importance in the minds of today&apos;s CEOs, more and more companies are taking on customer experience management projects to improve customer sat</description>
    </item>
    <item>
        <title>Finding Superior Customer Service You Can Bank On</title>
        <link>http://www.morethanarticles.com/business/customer-service/finding-superior-customer-service-you-can-bank-on.html</link>
        <description>The relationship between a client and bank symbolizes a very important affiliation. Whether for personal or business banking, clients who entrust their finances with a particular financial institution</description>
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    <item>
        <title>The Personal Touch: Why Authentic Customer Service Matters</title>
        <link>http://www.morethanarticles.com/business/customer-service/the-personal-touch-why-authentic-customer-service-matters.html</link>
        <description>Fulfilling the needs of clients is not always an easy task. For the best of banks, it&apos;s the singular motivator to success. Endless studies have been conducted on the results of good customer service a</description>
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        <title>Toll Free Virtual Number: An After Hours Customer Service Solution</title>
        <link>http://www.morethanarticles.com/business/customer-service/toll-free-virtual-number-an-after-hours-customer-service-solution.html</link>
        <description>In part because of the Internet, more and more customers are looking to do business after normal business hours.  They surf the Internet for the products they are interested in, search for websites of</description>
    </item>
    <item>
        <title>Inside Mystery Shopping: The Workplace Whodunnit</title>
        <link>http://www.morethanarticles.com/business/customer-service/inside-mystery-shopping-the-workplace-whodunnit.html</link>
        <description>If you have ever worked in the retail or customer service industries then the words mystery and shopper are ones with undertones of dread and humiliation. As if an anonymous report was not bad enough,</description>
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    <item>
        <title>Improve The Effectiveness Of Your Call Center</title>
        <link>http://www.morethanarticles.com/business/customer-service/improve-the-effectiveness-of-your-call-center.html</link>
        <description>Development managers are busy zeroing in on how to maximize their call center productivity. More often than not their most preferred strategy is on scripting, pitching or specific call center software</description>
    </item>
    <item>
        <title>They&apos;ll No Longer Pay For Botched Surgeries</title>
        <link>http://www.morethanarticles.com/business/customer-service/they-ll-no-longer-pay-for-botched-surgeries.html</link>
        <description>I came across a local news story a few months ago that had me absolutely astounded. A health insurance company here in Indianapolis released a statement saying they will no longer pay hospitals for pe</description>
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    <item>
        <title>There&apos;s No Mystery Shopping Like A Spy</title>
        <link>http://www.morethanarticles.com/business/customer-service/there-s-no-mystery-shopping-like-a-spy.html</link>
        <description>Being a Mystery Shopper is a bit like being a consumer spy.  Not quite MI5, but it is important in its own right as a yardstick for customer service and identifying improvements that can be made to a </description>
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